Once the tour is booked, it is non-refundable and non cancelable. All payments must be made before the tour start date.
You must arrive at the meeting point at least 15 minutes before the tour begins. If you will be late please let us know by calling us. If lateness exceeds 30 minutes, the tour will be automatically cancelled and no refund will be issued.
If you need to change your tour to another day you must let us know at least 3 days before your original scheduled date. Any changes made after that time will not be accepted and the tour will not be refunded.